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No Return Policy for Antique Elegance Store

At Antique Elegance Store, we value your satisfaction and strive to deliver high-quality home décor items that add charm to your spaces. However, we follow a strict No Return Policy to maintain the integrity and exclusivity of our products.

Please read our terms and conditions carefully before making a purchase:

Conditions for Exchange/Store Credit

We allow exchanges or store credits in the following scenarios:

1. Damaged or Defective Product: If the product is found damaged or defective upon delivery, notify us within 24 hours with clear pictures and a parcel opening video. After our inspection, we will offer an exchange or store credit if applicable.
2. Incorrect Product Sent: In case the wrong product is delivered, inform us within 24 hours, and we will arrange an expedited exchange for the correct item.

Important Notes for Exchange Requests

• Opening Video: A video of unboxing the parcel is mandatory to process any exchange requests.
• Condition of Items: Products must be unused, in their original packaging, and free from stains, odors, or damage.
• Inspection Process: Once the product reaches our warehouse, it will undergo a quality inspection. If the product fails inspection, no exchange or credit will be provided.

Ineligible for Exchange/Store Credit

• Clearance or sale items.
• Custom-made or personalized products.
• Products showing signs of use, wear, or damage after delivery.
• Items specifically marked as non-returnable.

Store Credit Policy

For valid returns or exchanges, a Store Credit Note will be issued, valid for 3 months. The credit note can be used for future purchases in one go.

Reverse Pickup Timeline

Reverse pickups may take 3-15 days (up to 21 days for remote locations). We appreciate your patience as our logistics partners handle the process.

For any concerns, please contact our customer support team. Thank you for understanding and trusting Antique Elegance Store for your home décor needs.

Shipping Policy for Antique Elegance Store

• FREE Delivery: Available for all orders across India.
• Dispatch Timeline: Orders are dispatched within 24-48 business hours (excluding weekends and public holidays).
• Delivery Time: Typically takes 1-7 days after dispatch, depending on the location. Metro cities usually receive deliveries within 1-2 days.
• Tracking Information: Dispatch details and tracking numbers are shared via WhatsApp.
• Exceptions: Peak festive seasons or remote locations may experience delays. Contact us for urgent requests to explore expedited options.